Which Survey with figures
According to repeated Which? hearing aid survey, which assessed the satisfaction levels of thousands of hearing aid users in the UK, independent providers always come on the top when compared with various national providers on various parameters of hearing care service:
Which? Magazine is a UK consumer magazine that publishes independent reviews of products and services. In their 2023 hearing aid survey, they surveyed over 400 people who had recently purchased hearing aids. The survey asked respondents about their experiences with the hearing aid providers, including the level of service, pricing, the knowledge of the staff, and finally the quality of their testing facilities. The results of the survey showed that local independent hearing healthcare professionals came out top in all areas. They received an average satisfaction score of 86%, compared to 68% for national chains.
Here are some of the reasons why local independent hearing healthcare providers were rated so highly:
They offer more personalised service
Local independent providers have a vested interest in making sure that their patients are happy with their hearing aids, as they rely on word-of-mouth referrals to attract new customers. This means that they are more likely to take the time to understand your individual needs and recommend the best hearing aids for you.
They are more knowledgeable about hearing aids
Local independent providers have more experience with hearing aids than national chains. This means that they are more likely to be able to answer your questions and provide you with the best advice.
They are more flexible with their pricing
Local independent providers are more likely to be able to negotiate on price, as they are not bound by the same corporate policies as national chains.
If you are considering purchasing hearing aids, I would recommend that you start by talking to a local independent hearing healthcare provider. They will be able to give you the best advice and help you find the perfect hearing aids for your needs.
Here are some additional details from the Which? Magazine survey:
Price:
Local independent hearing healthcare providers were also found to be more affordable than national chains. The average price for a pair of hearing aids from a local independent provider was £2,580, compared to £2,900 for a pair of hearing aids from a national chain.
Aftercare:
Local independent hearing healthcare providers were also found to offer better aftercare. They were more likely to offer free follow-up appointments and repairs, and they were more likely to be available to answer questions after the sale.
Overall, the Which? Magazine survey found that local independent hearing healthcare providers offer a better overall experience than national chains. If you are considering purchasing hearing aids, I would recommend that you start by talking to a local independent hearing healthcare provider.
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