Ongoing support and Care
Embarking on the journey to improved hearing with a hearing device is a significant step towards a better health and quality of life. However, it's not just about acquiring a hearing device; it's about the ongoing support and care that ensures your hearing devices continues to serve you effectively for years to come. At our audiology clinic, we understand the importance of comprehensive support and maintenance, and we are committed to being your partner on this journey.
The Initial Fitting
When you first acquire a hearing device, it's crucial to have it professionally fitted by an audiologist or hearing care specialist. This initial fitting is a pivotal moment, as it determines how well the hearing device will perform in different listening environments.
We use special technology (called real ear measurement system) to scientifically optimise the sound in your hearing devices. They are tailored to your specific needs, ensuring optimal comfort and sound quality. Without this intricate work, the hearing devices are just a piece of plastic.
Education and Training
Understanding your hearing devices is key to maximising its benefits. We provide comprehensive education and training sessions to ensure that you know how to operate and maintain your device. We'll walk you through the basics, from inserting and removing the hearing devices to changing batteries or recharging, adjusting settings for different environments (optional), and troubleshooting common issues. We're here to empower you with the knowledge needed to make the most out of your hearing devices.
Regular Check-Ups and Adjustments
Your hearing needs may change over time, which is why regular check-ups are crucial. We recommend periodic assessments to ensure your device settings are optimised for your current hearing levels. Adjustments may be needed as your hearing evolves, and we're here to make those changes seamless.
Cleaning and Maintenance
Proper care and maintenance are essential to prolonging the lifespan of your hearing devices. We provide guidance on cleaning techniques and can recommend specialised cleaning kits to keep your device in top condition. Regular maintenance appointments can help prevent issues and ensure that your hearing devices remain in peak working order.
Wax guards and dome
We will regularly assess and change the wax-guards and domes etc in your hearing devices.
Troubleshooting and Repairs
Even with meticulous care, hearing devices can sometimes encounter technical issues. When that happens, our team is just a call away. We offer prompt troubleshooting assistance and can arrange for necessary repairs. Our goal is to minimise downtime and inconvenience so that you can continue enjoying the benefits of improved hearing. Often we offer loan hearing devices, if the repair is likely to take long.
Upgrades and Technology Advancements
Hearing technology continues to advance, and we are committed to keeping you up-to-date with the latest innovations. As your trusted audiology partner, we'll inform you about any upgrades or advancements that may enhance your hearing experience. Whether it's improved noise reduction, enhanced connectivity, or more comfortable designs, we'll guide you through the options.
Community and Support
Living with hearing difficulties can sometimes be challenging, but you're not alone on this journey. We will offer resources and forums of supportive community where you can connect with others facing similar experiences. Sharing stories, tips, and advice can be immensely valuable as you navigate life through better hearing journey. We do have resources for lip-reading classes as well, which is fun for everyone. Contrary to the common belief, lip-reading can be and is a useful tool for many people with normal or near normal hearing.
Earwax Removal
Earwax is a natural substance in our earcanals. Sometimes, the presence of earwax can become counterproductive for hearing process or may irritate the ear. Therefore, it may be necessary to remove it medically in the clinic. We offer discounted appointments for our existing clients to offer safe and effective wax removal service.
Onward referral
Should your ear health situation undergo any changes throughout your journey of hearing care, rest assured that we are here to provide you with steadfast support. In the event that it becomes necessary, our network boasts a multidisciplinary team comprised of trusted partners, ready to help you further. Our commitment to best practice is evident in our well-established procedures for onward referrals, ensuring that your ear health remains in capable hands, no matter the circumstances. Over the past few years, we've successfully guided and assisted numerous clients facing sudden changes in hearing, tinnitus, dizziness, and more, thanks to our efficient and responsive support system.
Further discounts
We offer a discount to existing client on all our services. Please see the full range of service here and let us know should you require further information.