Job Vacancy:
Audiology Clinic Manager
Locations: Royal Tunbridge Wells (42 Grosvenor Road) – with operational oversight and travel required to Sevenoaks and future regional clinic locations across Kent as our independent practice expands.
Position Type: Full-Time (8-hour day shifts, Monday to Friday).
Salary: Competitive, depending on experience + Commission/Supplemental Pay opportunities.
Reporting To: Business Manager
About Audiology Planet
Audiology Planet is a professional, agile audiology practice based in Royal Tunbridge Wells. We work in a modern, state-of-the-art office setting focused on clinical excellence, diversity, and continuous professional growth. Our team works hand-in-hand with an extensive network of GPs, ENTs, and allied healthcare professionals to deliver a gold standard of holistic, evidence- based ear and hearing care.
We are recruiting for a pivotal leadership role: an Audiology Clinic Manager. You will act as our front-of-house ambassador, a coordinator of daily operations, and a strategic anchor for our clinical and business functions across multiple sites.
The Opportunity & Travel Requirements
This is a fantastic opportunity for a highly organised, detail-oriented professional with leadership capabilities who thrives in a fast-paced clinical office environment. As the clinic manager, you will coordinate with the clinical and admin staff to ensure our patients’ journeys start on a high by embodying an exceptional, polished, and compassionate touch while seamlessly overseeing the commercial back-office activities of the business.
Ideal Base & Travel Requirements: This is an in-person position based at our Royal Tunbridge Wells clinic. Candidates must be able to commute or relocate to Royal Tunbridge Wells before starting work. Because we operate split-site clinical setups and have active expansion plans for future regional clinic locations, the successful candidate must have a valid driver’s licence and the willingness to travel regularly between clinic sites to ensure operational continuity.
Key Responsibilities
Administrative & Office Management
- Lead and support the smooth daily operation of the audiology clinic, reception, and front-of-house administrative functions.
- Maintain a polished, professional, clean, and patient-friendly clinical environment.
- Oversee general office administration, secure digital filing systems, scanning, and confidential document management.
- Manage complex clinical diaries, appointment scheduling, recalls, cancellations, and strategic patient follow-up communications.
- Supervise health and safety, infection prevention, hygiene standards, and facilities maintenance, escalating concerns appropriately.
Patient Communication & Customer Support
- Serve as the primary front-of-house ambassador, handling patient enquiries via telephone, email, and in person with a charming, personable, and empathetic approach.
- Oversee the distribution of patient confirmations, clinical correspondence, reports, and follow-ups.
- Coordinate hearing aid servicing, repair logistics, device replacements, and manufacturer warranty communications.
- Promptly escalate any clinical concerns, safeguarding issues, or patient complaints to the Lead Audiologist or Director.
Audiology Operational Support
- Provide high-level day-to-day operational support to audiologists and the wider clinical team.
- Coordinate and track high-value orders for hearing devices, earmoulds, accessories, batteries, and clinical consumables.
- Liaise directly with manufacturers, laboratories, suppliers, couriers, and external medical providers.
- Support the procurement, servicing, calibration records, and repair logistics for specialised audiology equipment, including Vorotek O-Scope systems.
Finance & Accounting Administration
- Efficiently generate accurate invoices, receipts, quotations, and private patient payment records.
- Process administrative financial records, manage basic bookkeeping, and handle payment reconciliations using Xero or similar accounting software.
- Monitor outstanding balances and execute professional payment follow-ups.
Inventory & Equipment Coordination
- Manage stock levels, inventory records, and strict stock rotation processes for all clinical devices and office supplies.
- Track and maintain comprehensive equipment servicing logs, calibration schedules, and incoming deliveries.
Professional Standards, Compliance & Governance
- Maintain strict patient confidentiality in strict compliance with UK GDPR and the Data Protection Act 2018.
- Ensure all administrative documentation and financial communications meet rigorous healthcare governance and legal frameworks.
- Contribute positively to team culture, mentorship of junior admin staff, and continuous service improvement.
What We Are Looking For (Person Specification)
Essential Skills & Attributes
Experience: Proven previous experience in an administrative management, supervisory, or senior office support role.
Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Gmail, Docs, Sheets).
Financial Literacy: Direct experience using Xero or similar cloud-based accounting software for invoicing and bookkeeping.
Communication: Superb written and verbal communication skills paired with a polished, professional telephone etiquette.
Organisation: Exceptional multitasking abilities, a discerning eye for detail, and a high level of data entry accuracy.
Mobility: Full flexibility and capability to commute and travel between our current clinics and future regional expansion sites.
Work Authorisation: United Kingdom work authorisation is required.
Desirable
- Prior experience in a medical, audiology, optical, dental, or allied health administration setting.
- Familiarity with clinical scheduling systems and electronic patient management software.
Desirable
- Prior experience in a medical, audiology, optical, dental, or allied health administration setting.
- Familiarity with clinical scheduling systems and electronic patient management software.
Employment Benefits & What’s In It For Me?
Competitive Salary: Structured generously to reflect the level of experience and capabilities.
Supplemental Income: Opportunities for extra commission-based earnings linked to business performance goals (e.g., successful hearing screening programmes or clinical growth).
Private Medical Insurance (PMI): Access to fully funded private health cover and corporate wellness programmes (unlocked after two years of continuous service).
Travel & Expenses: Structured corporate mileage/reimbursement scheme covering regional travel between expanding clinic locations.
Paid Leave: 28 days of paid annual leave per year (inclusive of statutory bank holidays) with long-service increments.
Workplace Pension: Enrolment into the company pension scheme with competitive employer contributions.
Perks & Logistics: Free staff parking on-site and an exclusive Staff, Family, and Friends discount on our clinical services.
How to Apply
If you possess a polished professional touch, superb organisational habits, and are ready to lead the operations of a progressive healthcare team, we would love to hear from you.
Please apply directly via our website with your CV and a brief cover letter explaining your suitability for this management role. Only qualified candidates will be contacted for an interview.
Employment Benefits & What’s In It For Me?
Company Name: Audiology Planet
Registered Address: 42 Grosvenor Road, Tunbridge Wells, Kent, TN1 2AS
Contact Name: Tina/Josh
Website: https://www.audiologyplanet.com/
Contact Email: info@audiologyplanet.com